At Sydney Run Club, we want you to be completely satisfied with your experience. If for any reason you need to request a refund or exchange, please review our return policy below.
In the event of unforeseen circumstances such as extreme weather, natural disasters, or safety concerns, Sydney Run Club reserves the right to cancel an event.
Full Refunds: If Sydney Run Club cancels an event, participants will receive a full refund of their registration fee.
Alternative Options: Whenever possible, Sydney Run Club will attempt to reschedule the event or offer alternative options to participants.
Notification: Participants must notify Sydney Run Club of their cancellation in writing (via email) as soon as possible.
More than 14 days before the event: Full refund.
7-14 days before the event: 50% refund.
Less than 7 days before the event: No refund.
Medical Emergencies: In cases of documented medical emergencies, Sydney Run Club may consider exceptions to the refund policy on a case-by-case basis.
Event Transfers: Participants may be able to transfer their registration to another runner with prior approval from Sydney Run Club.
Please Note
Refunds will be processed using the original payment method.Processing times for refunds may vary.We encourage all participants to review the full cancellation and refund policy on our website for detailed information and any updates.
Contact
If you have any questions or require further clarification, please don't hesitate to contact us at info@thesydneyrunclub.com.au.
Eligibility: Unworn and unwashed merchandise with original tags attached may be returned within 30 days of purchase.
Original Payment: Receive a refund to your original payment method.
Store Credit: Receive store credit for future purchases.
Exchanges: Exchanges for different sizes or items are subject to availability.
Return Process: Contact Sydney Run Club at info@thesydneyrunclub.com.au to initiate a return and receive instructions.
Refer to Cancellation Policy: Please refer to the "Cancellation and Refund Rules for Sydney Run Club Events" section on our website for detailed information about refunds for event registrations.
Damaged or Defective Items: If you receive damaged or defective merchandise, please contact us immediately for a replacement or refund.
Special Circumstances: Sydney Run Club may consider exceptions to this policy on a case-by-case basis for special circumstances.
Please Note
Refunds will be processed using the original payment method. Processing times for refunds may vary. We encourage all participants to review the full cancellation and refund policy on our website for detailed information and any updates.
Contact
If you have any questions or require further clarification, please don't hesitate to contact us at info@thesydneyrunclub.com.au.
