Returns & Refunds

Merchandise

• Eligibility: Unworn and unwashed merchandise with original tags attached may be returned within 30 days of purchase.
• Refund options: A refund to your original payment method, or store credit for future purchases.
• Exchanges: Exchanges for a different size or item are subject to availability.
• How to return: Email info@thesydneyrunclub.com.au to start a return and we’ll send instructions.
• Damaged or faulty items: If your order arrives damaged or faulty, contact us straight away for a replacement or refund.

Event cancellations by the Club

In unforeseen circumstances such as extreme weather, natural disasters or safety concerns, the Club may cancel an event.

• Full refunds: If the Club cancels an event, you’ll receive a full refund of your ticket or registration fee.
• Alternatives: Wherever possible we’ll try to reschedule the event or offer alternative options.

If you can’t make an event

Let us know in writing (email info@thesydneyrunclub.com.au) as soon as possible.

• More than 14 days before the event: Full refund.
• 7–14 days before: 50% refund.
• Less than 7 days before: No refund.
• Medical emergencies: With documentation, we may make exceptions case by case.
• Transfers: You may be able to transfer your ticket to another runner with our prior approval.

Please note

Refunds go back to the original payment method. Processing times vary.

The Club may consider exceptions to this policy case by case. Questions? Email info@thesydneyrunclub.com.au.